Performance Issues

Incident Report for Vagaro

Resolved

This incident has now been resolved. Thank you very much for your cooperation and we apologize for any inconvenience.
Posted May 16, 2024 - 16:59 PDT

Monitoring

Our Engineering team has applied the solution and is currently monitoring the outcome. We'll share another update within 30 minutes. Thank you for your ongoing patience.
Posted May 16, 2024 - 15:55 PDT

Update

Our Engineering team is still working on resolving the issue. We will provide another update within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 13:50 PDT

Update

Our Engineering team has identified the root issue and is still working on resolving the issue. We will provide another update within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 13:08 PDT

Identified

Our Engineering team has identified the root issue and is actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 12:32 PDT

Investigating

Our Engineering team is still actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 11:48 PDT

Identified

Our Engineering team is still actively working on resolving the issue. Next Update within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 11:15 PDT

Update

We are continuing to investigate this issue. Next update will be posted within 30 min. Thank you for your continued patience.
Posted May 16, 2024 - 10:28 PDT

Investigating

We are aware that some customers are experiencing minor performance issues with our service. Please be assured that our team of dedicated engineers is actively addressing the issue.
We understand the inconvenience this may cause and we sincerely apologize for any disruption to your experience. We appreciate your patience and understanding during this time.
We will provide the next update shortly. Thank you for your continued support.
Posted May 16, 2024 - 09:54 PDT
This incident affected: Vagaro Pro App and Vagaro Clients App.