Experiencing Issues with SendGrid Email API Version 3

About This Site

Here you’ll find up-to-the-minute performance updates for Vagaro's online services, mobile apps and credit card processing. If Vagaro is experiencing performance issues in any of these areas, it will be noted here.

For other information or to report a problem, please visit our Help Suite at http://support.vagaro.com or call support at 800.919.0157 Ext 2

Vagaro.com ? Operational
90 days ago
100.0 % uptime
Today
Vagaro Pro App ? Operational
90 days ago
100.0 % uptime
Today
Vagaro Clients App ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Processing ? Operational
90 days ago
99.99 % uptime
Today
Email Reminders Operational
90 days ago
100.0 % uptime
Today
Email Marketing Operational
90 days ago
100.0 % uptime
Today
Third Party - Twilio Outgoing SMS Operational
90 days ago
100.0 % uptime
Today
Sendgrid Email API Operational
90 days ago
100.0 % uptime
Today
SendGrid Email API Version 3 Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - All services are fully functional again. Thank you for your patience while we addressed the issues.
Dec 5, 16:33 PST
Update - We continue to receive reports from some of our customers and our Development team is continuing to look into it. As soon as this is resolved, we will update you immediately. Please remember this issue is intermittent and most people can refresh their screen and work as usual.
Dec 5, 15:43 PST
Identified - Some customers are reporting a slowdown with Vagaro. Our development team is looking into it and will resolve it as quickly as possible. Please refresh your screen if you are experiencing any issues. We will post another update in 30 minutes. Thank you for your patience.
Dec 5, 14:55 PST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - This incident has been resolved and all processing services have been restored to normal function. Thank you kindly for your patience.
Nov 28, 11:22 PST
Update - We are continuing to monitor for any further issues.
Nov 28, 11:09 PST
Monitoring - The processing delays have been corrected. All credit card processing services have been restored to their standard function. We will continue to monitor the environment, temporarily.
Nov 28, 11:09 PST
Update - Our team is continuing to work on the required adjustments. We will have the resolution or another update for you in the next 30 minutes. Again, if you are processing a checkout at the business, you can create an Invoice for your customers to pay remotely, once the service has been completely restored.
Nov 28, 11:03 PST
Identified - We have received reports of credit card processing errors at checkout. Our team is aware of the issue and is already working on a fix. Our current estimated time of repair is 30 minutes and will have all functions restored as soon as possible. As a temporary workaround, you can send invoices that your clients will be able to pay remotely once the service is fully restored. Thank you for your patience.
Nov 28, 10:38 PST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.