All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Vagaro's online services, mobile apps and credit card processing. If Vagaro is experiencing performance issues in any of these areas, it will be noted here.

For other information or to report a problem, please visit our Help Suite at http://support.vagaro.com or call support at 800.919.0157 Ext 2

Vagaro.com ? Operational
90 days ago
100.0 % uptime
Today
Vagaro Pro App ? Operational
90 days ago
100.0 % uptime
Today
Vagaro Clients App ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Processing ? Operational
90 days ago
100.0 % uptime
Today
Email Reminders Operational
90 days ago
100.0 % uptime
Today
Email Marketing Operational
90 days ago
100.0 % uptime
Today
Third Party - Twilio Outgoing SMS Operational
90 days ago
100.0 % uptime
Today
Sendgrid Email API Operational
90 days ago
100.0 % uptime
Today
SendGrid Email API Virsion 3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - The delays with processing have been corrected. All services are fully operational again. Thank you for your patience.
Nov 23, 16:28 PST
Update - We are continuing to investigate this issue.
Nov 23, 15:37 PST
Investigating - We are investigating a delay with credit card processing that was recently reported. Please standby while we work to restore the service to its normal function.

The Invoice function can be used for the time so clients can pay once the delays have been corrected.

Thank you for your patience.
Nov 23, 15:34 PST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 16:16 PST
Monitoring - All credit card processing issues have been repaired. These repairs will also allow the CC Capture and Deposit function to resume as usual. We greatly appreciate your patience and understanding as we worked diligently to resume service.
Nov 19, 15:01 PST
Update - We have repaired the majority of the issue so that dipped and tapped transactions are now active again. If booking internally is unavailable, please temporarily disable CC Capture and Deposit features. Standby while the keyed-in processing method is also brought back online. Once that has been completed, you may enable CC Capture and Deposits again.
Nov 19, 14:24 PST
Update - Our team is currently working on the resolution and currently has an ETR of 30 minutes.

Thank you, again, for your patience.
Nov 19, 14:11 PST
Identified - We have identified the cause of the issue and are working on a resolution.

As a temporary workaround, sending an invoice will allow your customers to pay remotely, once the service has been restored.
Nov 19, 13:27 PST
Investigating - Some VMS customers in the United States are experiencing errors when processing CC transactions. We are investigating the issue and will provide an update as soon as we have additional information. Thank you for your patience.
Nov 19, 13:03 PST
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.