All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for Vagaro's online services, mobile apps and credit card processing. If Vagaro is experiencing performance issues in any of these areas, it will be noted here.

For other information or to report a problem, please visit our Help Suite at http://support.vagaro.com or call support at 800.919.0157 Ext 2

Vagaro.com ? Operational
90 days ago
99.96 % uptime
Today
Vagaro Pro App ? Operational
90 days ago
99.96 % uptime
Today
Vagaro Clients App ? Operational
90 days ago
100.0 % uptime
Today
Credit Card Processing ? Operational
90 days ago
99.99 % uptime
Today
Email Reminders Operational
90 days ago
100.0 % uptime
Today
Email Marketing Operational
90 days ago
100.0 % uptime
Today
Third Party - Twilio Outgoing SMS Operational
90 days ago
100.0 % uptime
Today
Sendgrid Email API Operational
90 days ago
100.0 % uptime
Today
SendGrid Email API Virsion 3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - This Wednesday, October 9th Vagaro sustained a Distributed Denial of Service (DDoS) attack. The attack started at 10:32AM PST and ended at 12:33PM.

DDoS attacks are malicious attempts to render a website unavailable by overwhelming the site with an enormous amount of traffic from multiple fake sources. As a result of the attack, some Vagaro businesses were unable to reach their business page via Web or App. At no point was there a data breach in which personal or customer data was stolen or compromised.

Vagaro’s operations and security teams started mitigation efforts immediately and worked hard on stopping the attack and restoring service to customers. At the same time, customers were kept updated via our Status Portal (status.vagaro.com).

The number of DDoS attacks and their duration, scale, and complexity are unfortunately on the rise. A recent example includes the massive DDoS attack on Wikipedia in September of 2019.

Vagaro’s security team is constantly monitoring the risk of DDoS and other cyber attacks. We prepare for scenarios like these by ensuring that our web and IT resources can handle high traffic and by deploying mitigation technologies aimed at protecting Vagaro against attacks.

Thank you for your patience and support during the attack.
Oct 9, 13:32 PDT
Identified - Starting at approximately at 10:32 am PST Vagaro began experiencing a Distributed Denial of Service (DDoS) attack. DDoS attacks are malicious attempts to render a website unavailable by overwhelming the site with an enormous amount of traffic from multiple fake sources. As a result of the current attack, some businesses are currently unable to reach their business page via the desktop or App. This attack is NOT affecting all Vagaro businesses.

Vagaro is currently working hard on mitigating the attack and restoring service to customers. Subscribe to status.vagaro.com for the latest updates on service availability.
Oct 9, 12:04 PDT
Update - We are continuing to investigate this issue.
Oct 9, 10:45 PDT
Investigating - We are currently experiencing a service outage on our US03 server, affecting both our mobile and Vagaro Pro mobile app. Our team is aware and actively working toward a resolution as quickly as possible.
Oct 9, 10:45 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.