Mobile Service Slowdown

Incident Report for Vagaro

Resolved

This incident has been resolved.

Posted Jul 02, 2019 - 16:45 PDT

Update

The issue has been resolved and all functionality restored to the web and mobile services. Our Development will be undergoing a root cause analysis to ensure similar issues do not arise in the future. Thank you for your patience and understanding as we worked through the situation.

Posted Jul 02, 2019 - 16:30 PDT

Update

All services should be running at full efficiency within 45 minutes. We will make another announcement as soon as the issue has been resolved. Thank you very much for your patience.

Posted Jul 02, 2019 - 15:02 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 02, 2019 - 14:47 PDT

Identified

We recently detected slow down when accessing accounts from mobile devices. Our Development team is aware and working to correct the issue right now. We do not have an ETA at the moment but will release an update as soon as it is available.

Posted Jul 02, 2019 - 14:20 PDT

This incident affected: Vagaro Pro App.

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