Western Region - Booking Appointments and Payment Collections partially impacted
Incident
Report for Vagaro
Resolved
This incident has now been resolved. Thank you very much for your cooperation and we apologize for any inconvenience.
Monitoring
Our Engineering team has implemented the solution and confirmed that the issues have been resolved. We will continue to monitor the system and provide another update within 30 minutes. Thank you for your ongoing patience.
Identified
Our Engineering team has identified the root cause and is actively working on a resolution. We will continue to keep you updated on the progress and expect to have more information soon. Thank you for your continued patience.
Investigating
We are currently experiencing some technical difficulties with our appointment booking and payment collection services in the Western region. This may be affecting some of our customers’ ability to book appointments and collect payments.
Please be assured that our Engineering team is fully aware of this issue and is actively working on a resolution. We understand the inconvenience this may cause and we appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible.
We will continue to keep you updated on the progress and expect to have more information shortly. In the meantime, if you have any questions or need further assistance, please do not hesitate to contact our customer support team.
Please be assured that our Engineering team is fully aware of this issue and is actively working on a resolution. We understand the inconvenience this may cause and we appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible.
We will continue to keep you updated on the progress and expect to have more information shortly. In the meantime, if you have any questions or need further assistance, please do not hesitate to contact our customer support team.
This incident affected: Vagaro Pro App and Credit Card Processing.
